ezwin4 Privacy Policy

1 Who We Are

ezwin4 ("we," "us," "our," or "ezwin4") operates the online gaming platform accessible at ezwin4.net. We are the data controller responsible for the personal information you provide when using our platform.

ezwin4 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to complying with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

If you have any questions about how we handle your personal data, please contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.

2 Information We Collect

We collect personal information from you in the following ways:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address (including city — e.g., 🇵🇭 Manila, 🇵🇭 Cebu, 🇵🇭 Davao, 🇵🇭 Quezon City, 🇵🇭 Makati), email address, and mobile number;
• Identity verification (KYC) documents: Government-issued ID (e.g., PhilSys ID, passport, driver's licence), selfie or liveness check, and proof of address;
• Financial information: Payment method details (e.g., GCash account number, bank account details) for processing deposits and withdrawals — we do not store full card numbers;
• Communications: Messages sent to our support team via live chat or email.

2.2 Information Collected Automatically

• IP address, device type, browser type and version, operating system;
• Pages visited, time spent on pages, clickstream data, and referring URLs;
• Game session data, including games played, wagers placed, and outcomes;
• Cookie and similar tracking technology data (see Section 6).

2.3 Information from Third Parties

• Identity verification results from accredited KYC service providers;
• Fraud and risk screening results from third-party compliance tools;
• Payment confirmation data from payment processors (e.g., GCash, Maya, banks).

3 How We Use Your Information

ezwin4 uses your personal data for the following purposes:

• Account management: To create, verify, and maintain your ezwin4 account;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support;
• Identity verification: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law;
• Age verification: To confirm that you are at least 21 years of age, as required by PAGCOR regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Legal compliance: To meet our obligations under applicable Philippine laws and PAGCOR regulations;
• Marketing communications: To send you promotional offers and updates, where you have given your consent (you may opt out at any time);
• Platform improvement: To analyse usage patterns and improve the ezwin4 platform experience.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, we process your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your account and deliver gaming services);
• Legal obligation: Processing required to comply with applicable laws, including AML, KYC, and PAGCOR regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

ezwin4 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals;
• KYC and compliance providers: Accredited identity verification and AML screening service providers;
• Game software providers: Licensed game studios whose games are hosted on the ezwin4 platform, to the extent necessary for game operation;
• IT and infrastructure providers: Cloud hosting, security, and analytics service providers operating under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory instruction;
• Law enforcement: Philippine law enforcement agencies, where required by a valid legal order or to prevent imminent harm.

All third-party service providers are contractually required to process your data only for the specified purpose and in accordance with applicable data protection laws.

6 Cookies & Tracking Technologies

ezwin4 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled;
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience;
• Analytics cookies: Collect anonymised data about how users interact with the Platform to help us improve performance and usability;
• Marketing cookies: Used to deliver relevant promotional content, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account and transaction records are retained for a minimum of five (5) years from the date of the last transaction, in accordance with PAGCOR and AMLC requirements;
• KYC and identity verification documents are retained for a minimum of five (5) years from account closure;
• Marketing consent records are retained for the duration of your account and for a reasonable period thereafter to demonstrate compliance;
• Support communications are retained for two (2) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8 Data Security

ezwin4 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Two-factor authentication (2FA) options for user accounts;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ezwin4 will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

9 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ezwin4:

• Right to be informed: The right to know how your personal data is being collected and processed;
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to your request within thirty (30) days.

10 Children's Privacy

The ezwin4 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ezwin4 Platform, please contact us immediately at the details provided in Section 13.

It is the responsibility of account holders to ensure that no person under the age of 21 has access to their ezwin4 account or device. Gambling is addictive. Know when to stop.

11 Third-Party Links

The ezwin4 Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to the ezwin4 Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

12 Changes to This Privacy Policy

ezwin4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Where changes are material, we will notify registered users by email or via a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the ezwin4 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 from your account dashboard after login
• Email: [email protected]
• Response Time: Within 1 hour via live chat; within 24 hours via email

Our support team includes Filipino-speaking agents ready to assist players from 🇵🇭 Manila, 🇵🇭 Cebu, 🇵🇭 Davao, 🇵🇭 Quezon City, 🇵🇭 Makati, and across the Philippines.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.